At Proper Patriot, we take pride in our ability to service our customers needs. We stand behind our products and want to make your shopping experience as easy and enjoyable as possible. 

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If you have questions or concerns that we can help you answer, or if there’s anything you’d like to speak with us about, we encourage you to reach out to our customer service team.

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Email: CustomerService@ProperPatriot.com

Monday – Friday: 9:00 AM to 5:00 PM

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Refunds and Exchanges

We will accept damaged items for refund or exchange within 30 days of the order date as long as the product is in new just out of the bag condition: not worn, not washed – this will be at our discretion. If you have an issue, please email us and we will make every attempt to make it right!

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Because we are a print-on-demand company, exchanges or refunds because of sizing issues will not be accepted. Sizing specs are located in each product description in a "CLICK HERE FOR SIZING CHART" hyper link and on the product tab labeled "Sizing Charts",

If a damaged exchange or return is requested- simply provide us with the order number, reason for damaged return, and the item(s) you are returning. Please mail your return back to P.O. Box 1911, Front Royal, VA 22630. We will process your return request within 24 to 48 hours.

After receipt of your exchange or return, please allow five to ten days for your exchange to be processed: received, produced and shipped. Refunds will be processed within 24 hours; you will need to allow time for your bank to post the credit.

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Please note that original shipping cost are not refundable.

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Custom Orders
Custom orders are not eligible for refund or exchange as these products are made specifically for you and only after your participation in the design process and approval of the design prior to production.

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Sale Items and Discontinued Items
We do not accept exchanges or issue refunds on sale items or discontinued items.

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Defective Products
In the event you receive a defective product please send us an email, we will make it right.

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Contact Customer Service
Email: customerservice@properpatriot.com
Monday – Friday: 9:00 AM to 5:00 PM